Last updated: July 2025
All Canvas Theory products are hand-painted, made-to-order. Because each piece is created specifically for you, our refund policy is more limited than a standard retail store. Please read this carefully before ordering.
You cancel within 24 hours of placing your order AND painting has not yet started. Contact us immediately at hello@canvastheory.in.
Your product arrives in a condition that is clearly and significantly different from what was agreed in writing before painting — not a stylistic interpretation, but a fundamental error (wrong product, wrong size, completely different design). Notify us with photos within 48 hours of delivery.
Your product arrives visibly damaged due to transit (broken clock mechanism, large paint chip, torn tote). Notify us with clear photos within 48 hours of delivery. Damage must be transit-related, not normal wear.
Your order is confirmed and paid but lost in transit — i.e. the tracking shows no movement for 10+ business days beyond the expected delivery date and the courier cannot locate it. Contact us and we'll raise a claim and refund or reship.
You changed your mind after painting started. At that point, materials and time have been spent on your specific piece.
You selected the wrong size. Please check size carefully before ordering. If you're unsure, message us on Instagram before placing your order.
You're unhappy with the painted design but it matches what you described and we confirmed with you before painting. Freehand painting involves human variation — minor differences from a reference image are inherent to the medium and are not defects.
Wall clocks: you are unhappy that the clock has no glass. This is stated clearly on the product page, order form, and in these terms. It is a known feature, not a defect.
Email us at hello@canvastheory.in with:
We'll respond within 48 hours. If a refund is approved, it will be processed to your original payment method within 5–7 business days via Razorpay.
Before painting starts, we'll confirm your design idea with you. Once you approve (or don't respond within 5 business days), we proceed. The approved design is what we're held to — not a verbal description you mentioned later or a reference image sent after approval.
Questions before ordering? Message us on Instagram (@crafts.by.nish) or email hello@canvastheory.in. We'd rather answer your question upfront than deal with a disappointed order later.